MANAGING POOR PERFORMER & CHALLENGING BEHAVIOUR

Managing Poor Performer & Challenging Behaviour

Are you a person who is expected to have an impact on someone else’s performance and responsible for developing skills and ability of others? This comprehensive program is specifically designed for managers and executives to develop their skills in effectively addressing and managing poor performance and challenging behaviour within their teams. Through a combination of theoretical concepts, practical exercises, and case studies, the course will stimulate participants to energise and inspire performance that really focus on building relationships, exploring mutual and discovering potential.

Methods for impactful conversation between a manager and employee for the purpose of performance improvement will also be discussed. Accurate assessment on feedbacks which are critical to performance improvement will translate into the right actions for personal development and organisational growth. Distinguished managers don’t just give feedback, they give the right feedback, in the right way, at the right time.

Learning Outcomes

• Understand the causes and impact of poor performance and problematic behaviour in the workplace.
• Understand the applicable Malaysian Law related to managing poor performer.
• Identify and diagnose various types of poor performance and challenging behaviour.
• Develop effective communication and coaching techniques to address performance issues.
• Implement strategies for motivating and engaging employees to improve performance.
• Acquire conflict resolution skills to handle difficult conversations and manage resistance.
• Create performance improvement plans tailored to individual employees’ needs.
• Build a positive work culture that fosters accountability and high performance.

Course Contents

• Course Introduction and Objectives
• Understanding Poor Performance: Causes & Impact
• Identifying Different Types of Poor Performers & Problematic Behaviors
• Diagnosing Performance Issues: Root Cause Analysis
• Act & Regulation related to managing poor performers
• Effective Communication Strategies for Addressing Poor Performance
• Coaching Techniques for Performance Improvement
• Motivation and Engagement Strategies
• Case Studies and Group Discussions
• Conflict Resolution Skills for Managing Challenging Behavior
• Difficult Conversations: Techniques for Delivering Constructive Feedback
• Managing Resistance and Overcoming Obstacles
• Role-plays and Simulations
• Creating Performance Improvement Plans
• Performance Tracking and Evaluation
• Building a Positive Work Culture
• Developing Action Plans for Implementation

Duration

2 days

Course Method

• Theory Class
• Practical/Hands-on
• Exercises/Quiz

Who Should Attend

• Managers and executives with the knowledge and skills necessary to address poor performers and problematic behaviour effectively

Certificate

Certificate of Completion