Conflict Management Training (Conflict Management at Workplace)
INTRODUCTION
On this 2 day course you will learn strategies for managing conflict effectively, in order to build stronger relationships and minimize the negative impact on performance and productivity. Workplace conflict can appear in many forms, form personality conflicts between employees to an employee and supervisor issues. successfully managing conflict is one of the most important skills that you can learn and develop. Some people seem to have an inherent understanding of what causes conflicts and how to resolve them quickly. For others, however, it’s much harder and they need to learn the skills of conflict management.
Course Schedule
Time: 9.00 AM until 5.00 PM
Date Available:
- 29 – 30 January 2024
- 15 – 16 July 2024
- 9 – 10 September 2024
- 20 – 21 November 2024
OBJECTIVES
- Understand the reasons for an the causes of conflicts
- Identify process issues behind conflicts
manage conflicts through intellectual and
emotional quotient - Apply behavior modification strategies to
manage conflicts - Learn the different styles of handling conflicts
- Learn to cope with ‘difficult people’
- Develop analytical thinking skills and foster
teamwork
COURSE METHODOLOGY
- Interactive classroom learning
- Experience sharing by participants
- Appropriate practical games to boost Understanding
- Case study and demonstration via video
- PRACTICUM (DAY 2) – pairing work with buddy. Apply conflicts management techniques you’ve learned and put into action with role-playing.
COURSE CONTENT
1. What is conflicts and Why it Occurs
– Historical reasons
– Psychological reasons
– Empowerment reasons
– Crisis reasons
2. EQ in Conflict Resolution
– Analyzing a Conflict
– Understanding feelings
– Healing emotions
3. Important of Good Communication
– Choosing the right words
– Learning to ask questions
– Listening to answer
– Non-verbal messages
4. Conflict Management Strategies
– Consultation vs Confrontation
– Understanding different personalities
– High performer leader
5. Creative Visualization – Conclusion
– Programming your mind
– Relaxation therapy
WHO SHOULD ATTEND
Manager, Section Leader, Executive & Non-Executive
COURSE DURATION
2 Days
CERTIFICATE
Certificate of Completion
