First Time Right : Building A Culture Of Quality For Projects and Maintenance
Code: FTR
Many projects and maintenance face rework, defects, delays, and avoidable quality issues. This program helps teams improve planning, execution, communication, and first time right performance. FTR is more than training—it’s a mindset that builds a first time right culture. It aligns people, processes, and expectations to reduce defects, prevent delays, and strengthen accountability. The result: a more confident, capable workforce delivering consistent, high-quality outcomes across projects and maintenance (including shutdowns, turnarounds and campaigns)
Course Objectives
- Explain the First Time Right philosophy and its role in reducing rework and quality failures
- Recognise the impact of poor planning, weak communication, and lack of procedural discipline
- Identify common operational risks and potential quality gaps in projects and maintenance activities
- Participate more effectively in briefings, inspections, handovers, and quality discussions
- Lessons learned and feedback from projects and maintenance
- Apply practical defect prevention techniques in day-to-day work
- Demonstrate greater awareness of personal responsibility, teamwork, and execution discipline
- Contribute to safer, more reliable, and more efficient work outcomes
Course Content
- Deeper exploration of the FTR principles and behaviours
- Common causes of defects, rework, and delays
- Quality mindset and personal accountability
- Planning, preparation, and communication
- Lessons learned and feedback from projects and maintenance
- Practical reflection exercises tailored to operations
- A structured introduction to the four-level FTR capability pathway
- Optional pre and post session engagement tools to reinforce learning
Duration
- 1 Day
Who Should Attend
- Maintenance Managers, QA/QC Teams, Project Engineers, Turnaround Teams, Inspectors, Supervisors, Contractors, Vendors, Reliability Teams, Operations Personnel
Certificate
- Certificate of Completion
Language
- English / Bahasa Malaysia
Course Schedule
Date Available:
- 12 October 2026
